Frequently Asked Questions

We have developed a comprehensive suite of questions and answers. If you don't find the answers you're looking for, use the form at the bottom of this page to submit your query.

It’s the continual sensation of dryness in the entire mouth/oral cavity (lips, gums, tongue).

These can be wide and varied but usually you will feel the urge to drink more water especially throughout the night, experience dry chapped lips, find it hard to chew and swallow, perhaps have more stringy saliva that you can’t get rid of. You may need to add more gravy or sauces to your meals, feel that your mouth is sensitive and sore, have bad breath or feel that your dentures or partial plates irritate and don’t fit comfortably.

There are many different reasons why a dry mouth can affect people, lifestyle factors such as: snoring, alcohol/smoking, stress/anxiety, dental decay/dehydration (not drinking enough water).

Or more because of a medical condition, life stage or medication: Asthma, Bone Marrow Transplant, Burning Mouth Syndrome, Chronic Obstructive Pulmonary Disease (COPD), CPAP Machine, Degenerative Diseases, Diabetes, Kidney disease, Lupus, Mouth and Throat Cancer, Old Age, Oral Lichen Planus, Prescription Medications, Rheumatoid Arthritis, Scleroderma, Sjögrens Syndrome, Sleep Apnoea.

Saliva is essential to keep your mouth and body healthy; it aids food digestion and makes it easy to chew and swallow, it also controls the balance of bacteria to prevent tooth decay, bad breath, protect the enamel and fight germs. Food tastes better as the mouth is naturally lubricated and in turn smooths speech as your tongue doesn’t get stuck to the inside of the mouth. Saliva keeps the mouth, teeth, tongue and gums healthy and keeps dentures secure.

Saliva flows at different rates and each person produces between 0.5 and 1.5 litres every day. More is produced when stimulating saliva such as when eating, chewing or talking and decreases dramatically when asleep which is why people often wake during the night to drink water.

Yes - and this is one of the most popular uses. XyliMelts are specifically designed to be used overnight. Place one disc on each side of your mouth before bed, pressing the tan adhesive side gently to the outer gum above or below your back teeth. Leave them to work as you sleep - no intervention needed.

When correctly positioned, yes. Press the disc firmly to the outer gum line and hold for at least 10 seconds before sleeping. The most secure position is on the outside of an upper or lower back molar, with the white side facing your cheek. Do not place them on the roof of the mouth. Most people find both discs remain in place until morning.

We recommend 2 discs for overnight use - one on each side of the mouth. This provides balanced moisture release throughout the night. For severe symptoms, some users place a third disc; however, start with 2 and adjust based on your personal comfort.

Yes. XyliMelts can be used alongside all types of CPAP and BiPAP masks, including full-face masks. They adhere to the gum inside the mouth and are unaffected by the pressurised air supply. Many CPAP users find XyliMelts dramatically reduce the dry mouth that their machine can cause.

They stick to the gum for instant relief of dryness and last for a minimum of 2 hours before replacing. They leave no stickiness in the mouth making them pleasant and easy to use.

They work by slowly releasing the active ingredients (Xylitol and cellulose gum) into the mouth. They coat the mouth to provide soothing lubrication and moisture whilst stimulating saliva flow.

This can vary depending on the time of day; however it is usually between 2-6 hours of continual relief.

Yes. For use while sleeping, stick the disc at the gum line on the outside of a molar, upper or lower, with the white side touching your cheek and the tan adhesive side against your gums and/or teeth. Do not stick it to the roof of your mouth as it may become loose/dislodged by your tongue in your sleep.

For comfort it is recommended to use either 1 or 2 at a time.

XyliMelts are convenient and quick to apply.
They’re discreet and hidden in the mouth; no-one will even know you are using them.
XyliMelts are long lasting, offering a slow-release formulation to manage your symptoms over a period.
Most significantly XyliMelts active ingredients are 100% natural (suitable for vegans) and actively prevent tooth decay.
In contrast, Gels and sprays can be sticky and messy to apply, they also require repeat application, up to several times an hour.

They work instantly once they are attached to the gum.

Yes.

Yes. To maximise the taste of food and drink apply the unflavoured discs.

Anyone with the symptoms of dry mouth who is aged 5+ years.

Anyone who is known to have an allergy to any of the natural ingredients – Xylitol, cellulose gum and natural acacia gum.

Yes. All the ingredients are natural and non-animal based so suitable for vegans.

Yes. Each XyliMelts disc raises blood glucose equal to one-quarter gram of typical carbohydrates.

Yes.

If dislodged and either swallowed or a disc falls into a lung you may experience a mild discomfort while is dissolves. There is no long-term harm should this occur.

Your saliva glands are stimulated by chewing, swallowing and talking. When you sleep, all of these stop - so saliva production drops significantly. For people who already have reduced saliva, this natural reduction means nights are the most uncomfortable period. Mouth breathing, snoring, and conditions such as sleep apnoea or CPAP use can make this worse.

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